Delivery and return terms for DiyalizMarket B2B orders, covering payment, shipping, defects, and the return process.
These terms summarize practical information regarding the order, payment, delivery, defect, and return processes for B2B sales carried out through the DiyalizMarket Platform by SUBMED Su Biyomedikal Sistemler ve Sağlık Hizmetleri San. ve Tic. A.Ş. ("SUBMED"). The Platform is intended for corporate buyers acting for commercial or professional purposes; where a buyer is determined to be a consumer in a specific transaction, the mandatory provisions of Law No. 6502 and related legislation are reserved.
An order placed through the Platform constitutes the Buyer's purchase request; the sale becomes binding only when SUBMED sends an Order Confirmation. SUBMED may decline an order in whole or in part due to insufficient stock/supply, payment issues, failure to verify authority, or technical reasons.
Platform prices are shown in Turkish Lira, VAT included. The total price and any additional costs such as shipping/transport are shown to the Buyer before the Order Confirmation. In case of non-compliance with payment terms in deferred sales, SUBMED may limit new orders/credit allocation, observing legal requirements and informing the Buyer.
The delivery method, address, and estimated time are specified in the Order Confirmation. SUBMED may make partial shipments by notifying the Buyer in advance and without imposing additional cost. The risk of transport passes to the Buyer upon actual delivery of the product at the agreed place. It is recommended that the Buyer record any visible transport damage at the time of delivery; however, the absence of such a record does not by itself result in the loss of legal rights.
The Buyer inspects the products upon receipt in a manner appropriate to their nature. In sales between merchants, pursuant to Article 23/1-c of the Turkish Commercial Code, clearly apparent defects must be notified to SUBMED in writing within 2 days, and non-apparent defects within 8 days following inspection. For hidden defects, Article 223/2 of the Turkish Code of Obligations applies; the defect must be notified without delay once discovered. The notification must include the order/invoice details, product code, and, where available, the LOT/serial number.
The consumer-style unconditional right of withdrawal does not apply to B2B sales; this does not limit return rights arising from defects, incorrect delivery, or other legal grounds. Commercial returns not based on a legal right are subject to SUBMED's prior written approval. Products with broken sterile integrity, that have been used, improperly stored, or past their expiry date are excluded from returns unless there is a defect or incorrect delivery. SUBMED covers the return costs arising from defective or incorrect delivery for which it is responsible.
For products prepared with Buyer-specific dimensions, packaging, labeling, or OEM/private label features, the technical specifications must be approved in writing by the Buyer before production begins. Once production has started on the basis of a valid approval, unilateral cancellation/return not based on a legal reason is not accepted.
Products must be used only in accordance with the manufacturer's instructions, storage conditions, and expiry date. The Buyer is responsible for complying with recalls and corrective actions notified by SUBMED or the competent authority, and for fulfilling its own traceability and notification obligations arising from its resale/distribution activities.
This page provides general, summary information regarding order/delivery/return processes. Binding rights and obligations relating to sales are set out in the Distance Sales Agreement, while membership and account use are governed by the Corporate Membership Agreement. In the event of a conflict between these texts, the provisions of the Distance Sales Agreement shall prevail on matters relating to sales.
Email: info@submed.com.tr
Phone: +90 212 444 85 46
Return requests must include the order number, invoice details, and, where required, the product/LOT/serial number.